Terms & Policies

 

Terms and Conditions
I. KEY TERMS
Iceland Pro Guides is a tourism specialist, outdoor adventure tours.The Services are accessible and can be purchased by booking a reservation (“Booking”), through www.icelandproguides.is, and any other websites through which Iceland Pro Guides makes the Services available.
These terms and conditions are between you and Iceland Pro Guides if you are using the Services, the Website and/or the Sites.The Terms & Conditions involve the Terms for Websites (as defined in II.A) and the Terms for Services (as defined in II. B).The Terms & Conditions also involve that you are bound by the privacy policy of Iceland Pro Guides.

II. TERMS & CONDITIONS

A. TERMS FOR WEBSITES
When using the Website or the Sites you agree to comply with and be legally bound by the terms and conditions for using the Website and the Sites (“Terms for Websites”). The Terms for Websites govern your access to and the use of the Website and the Sites. The Terms for Websites constitute a binding legal agreement between you and Iceland Pro Guides. The Terms for Websites involve the following:
1 You are obligated to comply with the applicable laws and regulations of Iceland;
2 You are responsible for informing all other parties traveling with you of the contents of the Terms for Websites;
3 You will only provide truthful and accurate information when using the Website and/or the Sites;
4 You accept to be legally bound by the Privacy Policy;
5 You accept to be legally bound by the Terms & Conditions;
6 You will not harass, threaten or abuse other people when using the Website and/or the Sites in any manner;
7 You will not interfere with others' use of the Website and/or the Sites, including by interrupting other users' sessions, or otherwise act in a way that negatively affects other users' use of the Website and/or the Sites;
8 You will not post any content that is obscene or may be hateful or offensive on racial, ethnic, sexual or any other grounds; is harmful, vulgar or distasteful; or is defamatory, libellous, or invades another person's privacy or proprietary rights;
9 You will not collect or store personally identifiable information about any other individual on the Website and/or the Sites, or otherwise stalk, repeatedly contact or harass another user;
10 You will not impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a
relationship with Iceland Pro Guides; similarly, you will not adopt a false identity;
11 You will not post any content that contains any viruses, cancel bots, Trojan horses, harmful code, and/or other computer software and/or program designed to interrupt the Website or the Sites we provide, users' ability to enjoy the Website and/or the Sites, or the proper functioning of any software, hardware or equipment or materials used in connection with the Website and/or the Sites;
12 You will not use any information on the Website and/or the Sites for any commercial purposes, except as expressly authorized by Iceland Pro Guides;
13 You will not search, mine or link any data or information to or through the Website and/or the Sites without Iceland Pro Guides express consent and authorization;
14 You will not send any bulk unsolicited advertising, promotional information, email or other solicitation (including without limitation junk mail, "spam," chain letters and/or pyramid schemes of any sort) to any person through the use of the Website and/or the Sites;
15 You acknowledge that the Website and/or the Sites may contain inaccurate, incomplete, or out-of-date information. Iceland Pro Guides takes no responsibility for errors or omissions in the content of the Websites and/or the Sites, and makes no commitment to update such information; and
16 In the event of any discrepancy between the Booking and general information on the Website and/or the Sites, the Booking shall prevail.  

If you violate any provisions of the Terms for Websites set forth above, Iceland Pro Guides reserves the right to suspend or terminate your rights to use the Website and/or the Sites without giving you any notice.

B. TERMS FOR SERVICES

When purchasing the Services by making a Booking through the Website and/or the Sites you agree to comply with and be legally bound by the terms and conditions for the Services (“Terms for Services”). The Terms for Services govern your access to and the use of the Services and are the  following:

1. Confirmation of departure & duration
When you book online you will receive a confirmation by email stating departure times and the duration of the tours. The estimated duration of tours as indicated on the Website and/or the Sites are standard times and can vary according to road or weather conditions.

2. Prices
Prices for the Services provided by Iceland Pro Guides are in Icelandic Kronas (ISK). For your convenience only Iceland Pro Guides sets forth the prices on its Websites in Euro (EUR) and seeks to update the pricing in EUR regularly in
accordance with currency fluctuations.
In tours offered by Iceland Pro Guides up to two children/youth (ages 2 – 18 years) may travel at the children/youth fare with each customer paying the full adult fare.

3. Payments
There is no charge and/or fee for processing credit card payments when the Services are purchased.

4. Cancellations & refunds
All cancellations shall be emailed to info@proguides.is . Most of the Services offered on the Website and/or the Sites are fully refundable when cancelled up to 48 hours prior to departure under the Cancellation Policy. The Cancellation Policy is noted on all applicable Services with a duration of 48 hours or less. Specific cancellation and refund policies are noted in the description details. Refunds may take up to 14 business days.

5. Place of departure
It is your responsibility to arrive in good time to check in for your tour at the place of departure as stipulated in your voucher and/or booking confirmation.